Frequently Asked Questions

General Questions

No, there is no minimum period of stay at the pods.
Any requests to change bookings can be emailed to us at info@ardgayglamping.co.uk. We will always try our hardest to accommodate your needs where we can.
You can gain access to the pods from 15.00 onwards
We would like you to have left the pod by 10.00
Yes, our policy is payment in full at the time of booking.
Yes, there is a £50 security deposit required. Please report any breakages so we can attend to any damage as soon as possible.
We are unable to refund cancelled bookings less than 28 days prior to arrival. We strongly advise you to take out the appropriate travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your stay for any reason out with this period.
We use safe online system, Sage Pay, which accepts all major credit and debit cards.

Pod Questions

The pods are fully serviced to a high standard by cleaners before your arrival. We appreciate guests who keep the kitchen area clean and tidy during their stay. The kitchen ware should be cleaned after use for the next guests to use, and bins emptied during your stay.
One bath and one hand towel per person will be provided, but you may wish to bring extra towels for using if you go to the beach or for other outdoor pursuits. All bedding required for your party is provided and changed between each stay.
We have a travel chair which clips on to the dining chairs in your pod. Please let us know if you need it in advance and we can provide it. We do not have travel cots, but should you wish to take your own there is room in the pod for this.
The pods are well insulated and therefore warm and cosy. There is a thermostatically controlled radiator to keep your pod comfortably warm whatever the weather outside at any time of year. This is included in the price per night, there will be no additional costs for heating.
Yes, the pods have free WIFI.
Please report any breakages to us at your earliest convenience. Where appropriate you may be asked to pay for the replacement cost of the item. The pod will be in a clean condition on your arrival and we would very much appreciate it to be left in a similar condition. We may need to charge for additional cleaning if the pod has not been left in an acceptable condition.
Yes, but we discourage frying or cooking strong smelling foods for example, curries and kippers because these smells can linger long after you have left!
There will be handwash and shower gel supplied in the en-suite. There will be handwash in the kitchen area.
Bag Sealing clips
Bin liners
Cafetière
Can opener
Chopping boards
Cleaning sponge
Cutlery set 16 pieces
Dinner set 16 pieces
Dish towels
Dish washing liquid
Dustpan & Brush
Egg cups
Family essentials first aid kit
Food containers with lids-selection
Highball Tumblers-set of 4
Induction hob
Kettle
Kids cutlery and plates on request
Kitchen knife set 3 pieces
Kitchen scissors
Microwave
Oven gloves
Pans with glass lids-2
Pot stands
Pyrex measuring jug
Pyrex small bowl
Salt & pepper mill set
Tea pot
Toaster
Wooden spoons
Wine glasses-set of 4
Winged cork screw

Site Questions

Each pod has its own private car parking area adjacent.
Sorry but no pets allowed.
Yes, there is outdoor gas BBQ and cooking facilities under cover. If you would like to use this, we would appreciate it if you could clean it after use.
The mobile phone reception is normally good.
All bed linen and towels are provided and laundered before your arrival. Should you wish to launder clothes, you may do so for an additional cost, provided the machine is not in use by us.
We ask you to observe good manners towards the residents in the neighbouring pod and house nearby. Please be considerate to others and keep the noise levels to a minimum to respect this peaceful site. This is particularly appropriate to stress when using the outdoor areas and communal area where your behaviour can impact on others, especially if young children are staying.
Unfortunately, we cannot accommodate wheelchair users easily. There is not adequate floor space inside the pod to accommodate wheelchairs.
Yes, there is a strict no smoking /no vaping/no E-cigarettes policy within the pod and the communal areas.