Frequently Asked Questions

General Questions

No, there is no minimum period of stay at the pods.
Any requests to change bookings can be emailed to us at [email protected]. We will always try our hardest to accommodate your needs where we can.
You can gain access to the pods from 15.00 onwards
Before 10.00 on the day of departure.
Yes, our policy is payment in full at the time of booking.
Yes, there is a £50 security deposit required. Please report any breakages so we can attend to any damage as soon as possible.
We are unable to refund cancelled bookings less than 28 days prior to arrival. We strongly advise you to take out the appropriate travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your stay for any reason out with this period. COVID 19 update: Cancellations due to government public health measures. If you cancel your booking because UK government public health measures mean you are not allowed to travel or you are prevented from using your booking, you may choose to: 1) Transfer your booking to a later date, all bookings made can be moved, subject to availability to any date in the next 2 years if COVID 19 impacts your travel. 2)Or obtain a refund of the amount already paid by you for the booking. You will not lose money if you book now and COVID dictates you cannot travel.
We use safe online system, Sage Pay, which accepts all major credit and debit cards.

Pod Questions

The pods are fully serviced to a high standard by cleaners before your arrival. We appreciate guests who keep the pods clean and tidy during their stay. There will be dish washing liquid, anti-bacterial cleaning spray, a cloth and a disposable scourer left for your use. There is also a small dustpan and brush. Once you have got up and washed, please strip the beds (sheet/duvet cover and pillowcases), and take all towels including dishtowels, cleaning cloths and shower mats: - Place in linen bag provided - Leave bag beside the kitchen table. - Please ensure all cutlery and crockery has been fully cleaned – (hot water and detergent) - Please empty the bins in the kitchen and shower room. - Please ensure all landfill rubbish is bagged, tied and placed in the green landfill bin that can be found beside the barbeque hut. - Please ensure all recycling is cleaned and placed in the blue recycling bin that can be found beside the barbeque hut. - Any glass recycling needs to be placed in the bin labelled glass. - Please leave the window open prior to departure. This will ensure that there is no air borne virus in the property.
One bath and one hand towel per person will be provided, but you may wish to bring extra towels for using if you go to the beach or for other outdoor pursuits. All bedding required for your party is provided and changed between each stay.
We have a travel chair which clips on to the dining chairs in your pod. Please let us know if you need it in advance and we can provide it. We do not have travel cots, but should you wish to take your own there is room in the pod for this.
The pods are well insulated and therefore warm and cosy. There is thermostatically controlled heating for year-round comfort. This is included in the price per night, there will be no additional costs for heating.
Yes, the pods have free WIFI.
Please report any breakages to us at your earliest convenience. Where appropriate you may be asked to pay for the replacement cost of the item. The pod will be in a clean condition on your arrival and we would very much appreciate it to be left in a similar condition. We may need to charge for additional cleaning if the pod has not been left in an acceptable condition.
Yes, but we discourage frying or cooking strong smelling foods for example, curries and kippers because these smells can linger long after you have left!
There will be handwash and shower gel supplied in the en-suite. There will be handwash in the kitchen area. There is hand sanitizer beside the front door. Guests are asked to wash their hands or use the sanitizer each time they enter the property.
Bin liners
Can opener
Chopping boards
Cleaning cloth
Cutlery set 16 pieces
Dinner set 16 pieces
Dish towel
Dish washing liquid
Dustpan & Brush
Egg cups
Family essentials first aid kit
Food containers with lids-selection
Highball Tumblers-set of 4
Induction hob
Kids cutlery and plates on request
Kitchen knife set 3 pieces
Kitchen scissors
Oven gloves
Pans with glass lids-2
Pot stands
Pyrex measuring jug
Pyrex small bowl
Salt & pepper mill set
Tea pot
Vegetable peeler
Wooden spoons
Wine glasses-set of 4
Winged cork screw

Site Questions

Each pod has its own private car parking area adjacent. We accept no responsibility for any loss or damage that may occur to your car or associated property whilst at Ardgay Glamping Pods.
Sorry but no pets allowed.
Yes, there is outdoor gas BBQ and cooking facilities under cover. If you would like to use this, we would appreciate it if you could clean it after use. There is a BBQ tool set and safety gloves.
Yes, you can build a fire in the “fire pit”. Under no circumstances should a fire be lit anywhere else on site. There is a Firepit and outdoor seating area beside each pod. The fire pits must never be moved, and especially into or near the Pods or onto the decking. Some sticks and a utility lighter are provided.
The mobile phone reception is normally good.
We ask you to observe good manners towards the residents in the neighbouring pod and house nearby. Please be considerate to others and keep the noise levels to a minimum to respect this peaceful site. This is particularly appropriate to stress when using the outdoor areas and communal area where your behaviour can impact on others, especially if young children are staying.
Unfortunately, we cannot accommodate wheelchair users easily. There is not adequate floor space inside the pod to accommodate wheelchairs.
Yes, there is a strict no smoking /no vaping/no E-cigarettes policy within the pod and the communal areas.