Booking Terms & Conditions

Terms – we hope you enjoy your stay!

None of us really like to read terms and conditions but they’re here for a reason, and that’s to protect you and us. This is a legally binding contract between the property owners of Ardgay Glamping Pods and the “Responsible Person”. By booking with us, it will be considered that you have read and agreed to all the below Terms & Conditions. Please make sure to read our updated COVID Terms below too.

The Contract

The Contract for a short-term holiday rental will be between the owners of Ardgay Glamping Pods (referred to as “we”, “our” and “us”) and the person making the booking and all members of the holiday party (referred to as “you”, “your”, “guests”) under the following booking conditions. Scottish law will govern the Contract.

The Contract will be subject to these booking conditions, and must be complied with. The person whose name is on the booking form (referred to as the “Responsible Person”) agrees to take full responsibility for ensuring that all the following terms and Conditions are adhered to by all members of the party. The Responsible Person must personally stay at the accommodation throughout the holiday and be at least 18 years of age at the time of booking.

Booking/Payment Policy

We can only accept bookings from persons over 18 years of age. The responsible person is the person who in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. To secure your reservation full payment is required at the time of booking.

COVID 19 update: Cancellations due to government public health measures. If you cancel your booking because UK government public health measures mean you are not allowed to travel or you are prevented from using your booking, you may choose to: 1) Transfer your booking to a later date, all bookings made can be moved, subject to availability to any date in the next 2 years if COVID 19 impacts your travel. 2) Or obtain a refund of the amount already paid by you for the booking. You will not lose money if you book now and COVID dictates you cannot travel.

Cancellations

COVID UPDATECancellations due to government public health measures. If you cancel your booking because UK government public health measures mean you are not allowed to travel or you are prevented from using your booking, you may choose to: 1) Transfer your booking to a later date, all bookings made can be moved, subject to availability to any date in the next 2 years if COVID 19 impacts your travel. 2) Or obtain a refund of the amount already paid by you for the booking. You will not lose money if you book now and COVID dictates you cannot travel.

All Cancellations must be notified to and received by us in writing (preferably by email) and once received we will confirm and process your cancellation request. We are unable to refund cancelled bookings less than 28 days prior to arrival. We will make every effort to re let the property, and if doing so we will refund you the payment paid.

We strongly recommend that you take out UK comprehensive travel insurance to cover cancellations. This will give you peace of mind that you will get your money back if you need to cancel your holiday for any reason out with this period. If you choose not to then you accept responsibility for any loss you may incur due to your cancellation. you must therefore agree to our terms and conditions before the booking is made.

It would be useful to bear this in mind when booking with us over the winter months as refunds will unfortunately not be given if you are unable to travel due to adverse weather conditions.

Circumstances beyond the control of the owner (force majeure)

If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example (but not limited to) fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure “) notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.
We always do our best to limit changes to your holiday during your stay, if we have to terminate your holiday early for any of the above reasons you will be refunded part of the lodging costs based on the time remaining of the booking this will be the full extent of the liability of the Owners. No additional compensation, expenses or costs will be payable.

Good House Keeping

Accommodation

The Pods sleep up to a maximum of 2 Adults and 2 Children (16 & under) or 3 adults and your booking is accepted on this basis.

Linen

Duvets and Pillows are provided. Fresh linen is also provided and is included in the tariff. A change of linen is supplied weekly during multi week holidays. If 2 people do not want to share the double bed and require the sofa bed an additional charge of £10 will be levied to cover the cost of the extra laundry. For hygiene reasons the sofa must not be used as a bed without the extra bedding.

Towels are provided but we ask that these are not removed from the property so we ask you to bring your own beach or outdoor activity towels.

Pod Rules

To care for our Pods, we request guests not to wear muddy boots or shoes inside. There is a boot box situated at the rear of the pods. No naked flames are allowed inside the Pods at any time. Smoking and use of naked flames i.e., candles, joss sticks, gas stoves etc inside the Pods will constitute a breach of GHK. No cooking or fires are permitted on the wooden decked area. No fireworks.

Smoking

There is absolutely no smoking of any product including but not limited to cigarettes, e-cigarettes pipes, cigars or chewing tobacco either in the Pods or on the wooden decked area. Guests are free to smoke outside of the property. Please ensure you use the designated plant pot ashtray in the grounds for spent cigarette disposal.
We will make a charge of £250 for intensive cleaning if there has been any smoking inside the property during your stay. We would ask all of our guests to respect our wishes on this sensitive issue.

Guest Responsibility

We ask all of our guests to please remember there are other guests staying in the adjacent Pod and ask you to be courteous and respectful at all times, and keep noise levels to a minimum after 10pm. Please keep the Pod secure when unoccupied and all electrical items are turned off.

Parents are responsible for their children, and children must be supervised at all times.

You are responsible for the property during your stay, and it should be left in the same condition at the end of your holiday that you found it in on your arrival, with all furniture, fixtures, fittings and effects etc remaining in the property, as at the commencement of your holiday. On departure, you are requested to leave the accommodation in a clean and tidy condition. This includes washing up, placing rubbish in bin liners and putting in outside bins, ensuring microwave oven, hob and barbecue are clean and free from grease. Full details are in the pod. The property owners retain the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.

Any accidental damage or breakages should be reported to the property owners (or their representative) prior to departure. The property owners retain the right to make an additional charge for damage to furniture or fixtures and fittings, breakages, spillages and stains, although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for. We ask that no attempt should be made to repair or replace items. We will make contact with you directly regarding any unreported issues warranting any applicable charges normally within 12 hours of returning the keys to us at the end of your stay, but could be longer in certain circumstances. If you lose a key, we will replace it upon you paying for the cutting of a new one.

Lost property

Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners, we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

Liability

We shall not be liable to you or your party for any loss, damage or injury that may occur to you or any of your party, your vehicles or associated property or other matters over which we have no control whilst at Ardgay Glamping Pods.

By accepting and booking, you agree to accept responsibility for the physical well being of you and your party, indemnifying us from all responsibilities, blame and consequences, direct and indirect however arising, should someone injure themselves at our premises or in using any articles provided at Ardgay Glamping or inconvenience themselves in any way.

Access

Ardgay Glamping Pods reserves the right to reasonable access of the property at any time for emergency maintenance etc. If a Pod is left in an unsatisfactory condition or damaged in any way, we reserve the right to determine the amount of deposit refunded.

Arrival and Departure

Entry time is on the agreed arrival date from 16.00 hrs. We ask our guests to vacate the property by 10.00 hrs. on the agreed day of departure.

Losses or Damages

Guests have a legal liability to pay for any damage you may cause to the property and grounds during your holiday. The property is insured in respect of the usual risks covered by our buildings and contents policy. However, in certain circumstances, if you should cause any loss or damage by negligence, you could become liable and you would probably not be covered by the personal liability section of your own household policy.
Our insurance does not cover your personal possessions. You would therefore be well advised to check on these points with your insurers and you may find that, providing they are given notice, they will extend your normal cover to include your holiday home.

Campfires/Barbeques

  • Outdoor fires and barbeques are only permitted in the designated BBQs & fire pits. They are never to be left unattended and BBQ’s must be switched off after use.
  • No Chinese lanterns or fireworks.
  • The fire pits must never be moved, and especially into or near the Pods or onto the decking.
  • Please be aware that open fires are a hazard, particularly near wooden buildings and you should therefore use them responsibly. A lit fire must never be left unattended.
  • WE DO NOT ALLOW GROUND FIRES.

Miscellaneous

Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The responsible person accepts that no refunds are available for such discrepancies.

The property owner is entitled to ask the responsible person to leave the property without any refund if, in the property owner’s opinion, the behaviour of the responsible person and/or his/her party is unacceptable.
The property owner reserves the right to refuse entry to anyone, who in the property owner’s opinion is not suitable to or capable of taking charge of the property.

The property owner reserves the right to ask the responsible person and their party to leave the property, without refund, should the behaviour of the responsible person and/or their party be considered by the property owner to be unreasonable.

Complaints Procedure

Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from time-to-time things do go wrong. In these circumstances, it is the responsibility of the responsible person to make any such problem known to the property owners (or their representative) immediately it becomes apparent, thereby giving the property owners the opportunity to correct the situation.

Unless this procedure is followed, no subsequent claim will be entertained.

We take all comments from our guests seriously and in the unlikely event that you wish to make a complaint you can contact us by phone or email and we will respond as soon as possible. We will try to resolve any issues as soon as is reasonably practical.

Data Protection Act 1998

Any personal contact data requested & collected is solely for the satisfactory completion of the transaction between you as the responsible person, and us as supplier of the premises. Your information is never provided to any other party or entity, and is only used in strict accordance with the UK Data Protection Act.

Law

Scottish law will prevail.

Discrepancies

In the case of a discrepancy between these Terms and Conditions and any other information about Ardgay Glamping Pods, these Terms and Conditions shall prevail.
If you have any other queries regarding your stay please contact Ardgay Glamping Pods directly on [email protected] or Tel: 07743792327 or 07900635781

Coronavirus Terms & Conditions

COVID-19, Cleaning and Cancellation Information

The rural nature of Ardgay Glamping Pods makes it a perfect place to enjoy a safe break. We are really looking forward to welcoming guests back to our Glamping Pods when it is deemed safe to do so. We are a member of the Association of Scotland’s Self Caterers and follow their cleaning protocol.

Risk Assessment

In line with the agreed guidelines, we have conducted a detailed risk assessment to ensure the safety of our guests and housekeepers. We will continually review our Risk Assessment to take into account any changes in guidelines or legislation.

Arrival and departure

All of the relevant access information will be sent to you in advance and you will be able to access your pod without direct contact with us. If you need anything during your stay we can be contacted by phone or by email. We will provide simple instructions for you to follow when you depart to help our team prepare the property for the next guests.

According to UK Hospitality guidelines, if a guest presents themselves with symptoms of Covid-19 or is asymptomatic but declares the need to self-isolate, they will be advised to check out and return home to self-isolate according to current government guidance. If the guest has acute symptoms, has breathing difficulties, or their life is at potential risk they should seek medical help immediately.

If a guest has to extend their stay are unwell and cannot return home through illness for self -quarantine, they will be expected to pay all costs to the accommodation provider.

We strongly advise that you take out your own insurance at the time of booking.

It is understood that if anyone staying in the property contracts the virus, they will
immediately inform their host who can inform of the next steps to be taken.