Booking Terms & Conditions

Terms – we hope you enjoy your stay!

None of us likes to read terms and conditions, but they’re here for a reason: to protect you and us. This is a legally binding contract between the property owners of Ardgay Glamping Pods and the “Responsible Person”. When you book with us, it will be assumed that you have read and agreed to all the Terms & Conditions.

The Contract

The Contract for a short-term holiday rental will be between the owners of Ardgay Glamping Pods (referred to as “we”, “our” and “us”), the person making the booking and all members of the holiday party (referred to as “you”, “your”, “guests”) under the following booking conditions. Scottish law will govern the Contract.

The Contract will be subject to these booking conditions and must be complied with. The person whose name is on the booking form (referred to as the “Responsible Person”) agrees to take full responsibility for ensuring that all party members adhere to the following terms and conditions. The Responsible Person must personally stay at the accommodation throughout the holiday and be at least 18 years of age at the time of booking.

Booking/Payment Policy

We can only accept bookings from persons over 18 years of age. The responsible person is the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. Full payment is required at the time of booking to secure your reservation

Cancellation Policy

• A booking may be refunded or dates of stay changed free of charge 14+ days before check-in.
• A change of dates can be offered free of charge, between 14 days and 48 hours before check-in; however, no refund will be offered.
• No refunds or date changes can be offered 48 hours before guests arrive.

External Bookings ( Airbnb, Campsites UK, Pitchup, etc.)

• Any bookings made on external company websites must adhere to the external companies’ cancellation policies.

If you have any questions surrounding our cancellation policy, you can contact us at: [email protected]

We strongly recommend taking out UK comprehensive travel insurance to cover cancellations. This will give you peace of mind that you will get your money back if you need to cancel your holiday for any reason outside this period. If you choose not to, you accept responsibility for any loss you may incur due to your cancellation. Therefore, you must agree to our terms and conditions before booking.

Please remember this when booking with us over the winter months. Refunds will not be given if you cannot travel due to adverse weather conditions.

Circumstances beyond the control of the owner (force majeure)

If for any reason we must cancel your booking in advance due to circumstances beyond our control for example (but not limited to) fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure “) notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.
We always do our best to limit changes to your holiday during your stay. If we must terminate your holiday early for any of the above reasons, you will be refunded part of the lodging costs based on the time remaining on the booking. This will be the full extent of the owners’ liability. No additional compensation, expenses or costs will be payable.

Good Housekeeping

Accommodation

The Pods sleep a maximum of two Adults and two Children (16 & under) or three adults, and your booking is accepted on this basis. We have a no-pets policy.

Linen

Duvets and Pillows are provided. Fresh linen is also provided and is included in the tariff. A change of linen is supplied weekly during multi-week holidays. If two people do not want to share the double bed and require the sofa bed, an additional charge of £10 will be levied to cover the cost of the extra laundry. Please let us know at the time of booking. The sofa must not be used as a bed without extra bedding for hygiene reasons.

Towels are provided, but we ask that they be left on the property. Therefore, please bring your beach or outdoor activity towels.

Cleaning Protocols

With COVID-19 still at the forefront, we have strict cleaning protocols to assure you that we are doing everything possible to ensure the highest possible hygiene standards.

Ardgay Glamping Pods is a member of the Association of Scotland’s Self-Caterers and follows their guidelines. Our housekeeping team follow our strict cleaning checklist and protocol.

Risk Assessment

In line with the agreed guidelines, we have conducted a detailed risk assessment to ensure the safety of our guests and housekeepers. We will continually review our Risk Assessment to consider any changes in guidelines or legislation.

Pod Rules

We request guests not to wear muddy boots or shoes inside to care for our Pods. No naked flames are allowed inside the Pods at any time. Smoking and using naked flames, i.e., candles, joss sticks, gas stoves, etc, inside the Pods will constitute a breach of Good Housekeeping. Extension cables are not permitted to be used to charge a car. The use of multiple socket extensions in the pod is prohibited. If guests are found to be using multiple sockets in the pod and damage is caused, the guests will be held fully responsible. No cooking or fires are permitted on the wooden decked area. No fireworks.

Smoking

No smoking of any product, including, but not limited to cigarettes, e-cigarettes, pipes, cigars or chewing tobacco, is allowed in the Pods or on the wooden decked area. Guests are free to smoke outside of the property. Please ensure you use the designated plant pot ashtray within the grounds for spent cigarette disposal.
If you smoke inside the property during your stay, we will charge £250 for intensive cleaning. We ask all our guests to respect our wishes on this sensitive issue.

Guest Responsibility

We ask all our guests to please remember that other guests are staying in the adjacent Pod and ask you to be courteous and respectful. In Scotland, noise should be kept to a minimum between 23:00 and 07:00 to avoid disturbing others. Please keep the Pod secure when unoccupied and turn off all electrical items.

Parents are responsible for their children, and children must be always supervised.

You are responsible for the property during your stay, and it should be left in the same condition at the end of your holiday that you found it in on your arrival, with all furniture, fixtures, fittings and effects, etc. remaining in the property, as at the commencement of your holiday. On departure, you are requested to leave the accommodation clean and tidy. This includes washing, drying and putting away everything you use. Place rubbish in bin liners and put them into the outside bins. Ensure the microwave oven, hob, and barbecue are clean and grease-free. Full details are in the pod. The property owners retain the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.

Any accidental damage or breakages should be reported to the property owners (or their representatives) before departure. The property owners retain the right to make an additional charge for damage to furniture or fixtures and fittings, breakages, spillages and stains. However, it should be noted that minor breakages and reasonable wear and tear (in the property owner’s opinion) will not be charged for. We ask that no attempt should be made to repair or replace items. We will contact you directly regarding any unreported issues warranting any applicable charges, generally within 12 hours of returning the keys to us at the end of your stay. However, this could be longer in certain circumstances. If you lose a key, we will replace it upon payment to cut a new one.

Lost property

Any lost property, if discovered and found, left behind by guests during a stay, will be held for one month. While we will try our best to reunite lost properties with their owners, we accept no responsibility for replacing lost items and encourage guests to ensure they have all their belongings before checking out. We may offer to post lost items via recorded delivery at the property owner’s cost. Otherwise, collection can be arranged.

Liability

We shall not be liable to you or your party for any loss, damage or injury that may occur to you or any of your party, your vehicles or associated property or other matters over which we have no control whilst at Ardgay Glamping Pods.

By accepting and booking, you agree to accept responsibility for the physical well-being of you and your party and indemnify us from all responsibility, blame and consequences, direct and indirect, however arising, should someone injure themselves at our premises or in using any articles provided at Ardgay Glamping or inconvenience themselves in any way.

Access

Ardgay Glamping Pods reserves the right to reasonable access to the property at any time for emergency maintenance etc.

Arrival and Departure

We have a self-check-in and check-out process. All the relevant access information will be sent to you the day before your arrival, and you can access your property without direct contact with us. Entry time is on the agreed arrival date from 16.00. We ask our guests to vacate the property by 10.00 on the agreed day of departure.

We can be contacted by phone or email if you need anything during your stay. We will provide simple check-out instructions for you to follow before departure to help our team prepare the property for the next guests.

Losses or Damages

Guests are legally liable to pay for any damage caused to the property and grounds during their holiday. If a pod is left in an unsatisfactory condition or damaged in any way, we reserve the right to determine the amount of deposit refunded. The property is insured with respect to the usual risks covered by our buildings and contents policy. However, in certain circumstances, if you should cause any loss or damage by negligence, you could become liable and probably not be covered by the personal liability section of your household policy.

Electric car charging at the property is prohibited. Our EICR does not cover vehicle charging, which could create a fire risk. Any damage incurred would void our insurance so the guest would be fully responsible.
Our insurance does not cover your possessions. You should check on these points with your insurers. You may find that, providing they are given notice, they will extend your normal cover to include your holiday home.

Campfires/Barbeques

• Outdoor fires and barbeques are only permitted in the designated BBQs & fire pits. They are never to be left unattended and BBQs must be switched off after use.
• No Chinese lanterns or fireworks.
• The fire pits must never be moved, especially into or near the Pods or onto the decking.
• Please be aware that open fires are a hazard, particularly near wooden buildings and you should therefore use them responsibly. A lit fire must never be left unattended.
• WE DO NOT ALLOW GROUND FIRES.

Miscellaneous

Whilst every care is taken to provide a true and accurate description of the property, alterations are made over time, and some things change. The responsible person accepts that no refunds are available for such discrepancies.
The property owner reserves the right to refuse entry to anyone who, in the owner’s opinion, is not suitable for or capable of taking charge of the property.

The property owner is entitled to ask the responsible person and their party to leave the property, without refund if, in the property owner’s opinion, the responsible person’s and/or his/her party’s behaviour is unacceptable.

Complaints Procedure

Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from time to time things do go wrong. In these circumstances, it is the responsibility of the responsible person to make any such problem known to the property owners (or their representatives) immediately after it becomes apparent, thereby allowing the property owners to correct the situation.

Unless this procedure is followed, no subsequent claim will be entertained.

We take all comments from our guests seriously. In the unlikely event that you wish to make a complaint, you can contact us by phone or email, and we will respond as soon as possible. We will try to resolve any issues as soon as it is reasonably practical.

Data Protection Act 1998

Any personal contact data requested and collected is solely for the satisfactory completion of the transaction between you, the responsible person, and us, the premises supplier. Your information is never provided to any other party or entity and is only used in strict accordance with the UK Data Protection Act.

Law

Scottish law will prevail.

Discrepancies

In the case of a discrepancy between these Terms and Conditions and any other information about Ardgay Glamping Pods, these Terms and Conditions shall prevail.
If you have any other queries regarding your stay please contact Ardgay Glamping Pods directly at [email protected] or Tel: 07743792327 or 07900635781